At Tomis Store, your satisfaction is our priority. Every piece of jewelry, watch, duvet, and accessory undergoes strict inspection before dispatch. In the event that an item is damaged in transit, defective, or incorrect, our straightforward return process protects your purchase.

1. Reporting Window

• Notification Period: Any issue (damage, defect, or wrong product received) must be reported to our customer support team within 48 hours of delivery.
• Return Dispatch: Once your return claim is authorized, the product must be handed over to the designated courier or logistics hub within 5 business days.

2. Eligibility Criteria for Returns

To qualify for an exchange, replacement, or refund:

1. The item must be completely unused, unworn, unwashed, and in the exact condition received.
2. The product must remain in its original packaging with all tags, seals, certificates, watch boxes, and protective plastics intact.
3. You must present proof of purchase (Website Order ID, invoice, or WhatsApp payment receipt).

3. Non-Returnable & Non-Refundable Items

4. Defective, Damaged, or Incorrect Items

If you receive an item with a defect or the wrong size/model:

1. Contact us immediately on WhatsApp at +234 907 601 3766 or email Tomisstore@gmail.com.
2. Attach your Order ID and clear photographic or video proof of the defect/damage.
3. Upon verification, Tomis Store will arrange a replacement at zero extra delivery cost to you, or offer a complete refund if the replacement is out of stock.

5. Return Shipping Responsibility

• Our Error or Manufacturer Defect: Tomis Store covers 100% of the return and replacement courier charges.
• Customer Exchange Request: If a return is requested due to a customer change of mind or personal preference (where the delivered product matched the order accurately), the customer covers the return shipping fees.

6. Refund Processing & Timelines

• Once your returned package is received and inspected at our Yenagoa hub, we will notify you of the approval status.
• Approved refunds will be remitted directly to your Nigerian bank account via Electronic Bank Transfer within 3 to 5 business days, or provided as Tomis Store Shopping Credit, according to your preference.