Privacy Policy

Tomis Store (“we”, “our”, or “us”) is dedicated to protecting your personal data and privacy in full compliance with the Nigeria Data Protection Act (NDPA) and global privacy standards. This Privacy Policy details how we collect, handle, and protect your information when you visit tomisstore.com or interact with our WhatsApp shopping support.

1. Personal Information We Collect

We only collect information necessary to fulfill your orders and offer you an exceptional shopping experience:

• Personal & Contact Data: Full name, telephone number, email address, delivery address, city, and state.
• Order & Transaction Records: Purchased products, transaction IDs, order history, and delivery instructions.
• WhatsApp Communications: Inquiries, customer support chats, and order verification details shared with our official representatives.
• Technical & Device Data: IP address, device type, browser settings, and cookie sessions used to maintain cart items and site performance.

2. How We Use Your Information

• To process, pack, and deliver your orders accurately to your location.
• To send real-time order notifications, payment receipts, and dispatch updates via WhatsApp, SMS, or email.
• To attend to your customer support requests, product exchanges, or refund processing.
• To safeguard against fraudulent transactions and ensure website security.
• To inform you of exciting new arrivals or special deals (you can opt out at any time).

3. Payment Information Security

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We disclose customer data strictly to trusted third-party partners required to run our business:

• Logistics & Courier Services: Only the recipient name, delivery address, and active telephone number required to deliver your goods.
• Payment Gateways: Encrypted transaction requests for secure payment processing.
• Legal Authorities: Solely when mandatory by applicable Nigerian law or statutory regulatory requests.

5. Cookies & Tracking

Our website utilizes standard cookies to remember items in your shopping cart, maintain logged-in customer sessions, and enhance site speed. You may adjust your browser settings to decline cookies, though certain shopping features may be impacted.

6. Your Privacy Rights

Under Nigerian data protection principles, you are entitled to:

• Request access to the personal data we hold about you.
• Request correction or updates to inaccurate delivery or account details.
• Request deletion of your account and personal records (subject to statutory financial recordkeeping obligations).

To exercise your rights, please email us at Tomisstore@gmail.com or message our support line.