At Tomis Store, we take pride in delivering your luxury duvets, premium beddings, fashion jewelry, watches, and accessories safely and punctually right to your doorstep or designated pickup hub across Nigeria.

1. Order Processing Timelines

• Processing Window: All orders are processed and verified within 24 to 48 hours (Monday through Saturday, excluding public holidays) following payment confirmation.
• Order Confirmation: Once payment is validated, you will receive a confirmation message and order reference via WhatsApp, SMS, or Email.
• Orders placed on Sundays or national holidays commence processing on the next working business day.

2. Delivery Estimates & Coverage

We deliver nationwide across all 36 states and the FCT. Transit estimates are calculated from the moment your package is dispatched:

3. Shipping Rates & Payment

• Shipping fees are determined based on your delivery destination, package weight, and volume (e.g., lightweight jewelry parcels vs. large luxury duvet bundles).
• The total shipping fee is clearly displayed during checkout on our website or confirmed with you before making payment for WhatsApp-assisted orders.
• Unless promotional “Free Shipping” is explicitly advertised for a specific product or order threshold, delivery costs are covered by the customer.

4. Package Receipt & Inspection (Unboxing Video)

• Please inspect the parcel packaging upon delivery before the courier departs.
• Recommended Video Verification: For high-value items (such as luxury watches, jewelry, or bedding sets), we strongly advise capturing a continuous, unedited video while unboxing your package. This guarantees immediate resolution in the rare circumstance of transit damage or missing components.

5. Delivery Address & Customer Availability

• Ensure all recipient details, delivery address, and active telephone numbers are accurate during checkout.
• If the courier cannot reach the recipient after multiple delivery attempts due to an incorrect address or unanswered phone calls, re-delivery costs will be charged to the customer.